Refund policy

Returns and Refund Policy

(Last updated: July 09, 2026)

Capitalized terms used but not defined in this document have the meanings given in the Terms and Conditions of Sale.

1. Applicability

   1. This Returns and Refund Policy explains the procedures, conditions, and timelines for statutory cancellation, voluntary returns, and refunds where applicable. UK Consumers may have a statutory UK Cancellation Right under applicable consumer law. In addition, FlightScope may offer a voluntary commercial return policy. This Policy must be read together with the Terms and Conditions of Sale.

   2. This Policy applies to returns after delivery. Cancellations before shipment are governed by the Terms and Conditions of Sale. Where a UK Consumer exercises the UK Cancellation Right before shipment or delivery, that cancellation will be handled in accordance with the Schedule (UK Cancellation Right) in the Terms and Conditions of Sale.

   3. Products purchased from other authorized distributors and resellers and not from the Site may have different return policies and procedures.

   4. The return policy and related procedures may vary for different countries and regions for legal and practical reasons.

2. UK Statutory Cancellation Right — First 14 Days

   UK Consumers may cancel eligible distance or online contracts within the applicable statutory cancellation period of fourteen (14) days as described in the Schedule (UK Cancellation Right) in the Terms and Conditions of Sale.

3. FlightScope Voluntary 30-Day Return Policy

   Under FlightScope’s voluntary return policy, eligible Products may be returned within 30 days of delivery, as follows:

   1. To qualify for a refund, Products must be returned within 30 days of delivery.

   2. Software licenses, digital content, feature activations, subscriptions, and service contracts are non-returnable and non-refundable under FlightScope’s voluntary return policy, except where required by applicable law or expressly stated at the time of purchase. UK statutory cancellation rights for digital content, digital services, subscriptions, and service contracts are governed by the Schedule (UK Cancellation Right) in the Terms and Conditions of Sale.

   3. For voluntary returns after the statutory cancellation period, Customers must contact FlightScope Support at customercare@flightscope.com to obtain a return authorization number before returning a Product.

      UK Consumers exercising the UK Cancellation Right may use the cancellation process, model cancellation form, email, or any other clear statement described in the Schedule (UK Cancellation Right) in the Terms and Conditions of Sale.

   4. Customers are responsible for return shipping costs. Customers are also responsible for correct documentation and procedures followed for cross-border shipping, if applicable. FlightScope does not accept responsibility for customs delays, additional charges, or administrative complications.

   5. FlightScope will refund the purchase price of the returned Product and, where applicable, any original outbound shipping costs paid on the customer’s behalf for FlightScope-branded products.

   6. For voluntary returns of third-party products, including third-party simulator items, a 3% credit card transaction fee may be withheld from the refund amount. This deduction does not apply where prohibited by applicable law, including where a full statutory refund is required following a valid UK Cancellation Right.

   7. Refunds are processed using the original payment method. No refund will be issued until the returned Product has been received and inspected by FlightScope.

   8. These condition requirements apply to voluntary returns. For UK statutory cancellations, the Consumer may handle the goods only as necessary to establish their nature, characteristics, and functioning. If the goods are handled beyond this, FlightScope may make a deduction for diminished value where permitted by law.

      If goods are handled beyond what is necessary to establish their nature, characteristics and functioning, the consumer may be liable for diminished value. FlightScope reserves the right to charge a restocking fee of up to 15% or to refuse to refund a Product that has not been returned in this condition.

   9. Should a refund request be denied for a valid reason the Product will be returned to Customer as received at Customer’s cost.

   10. FlightScope will process refund claims without unreasonable delay. Refunds will not be paid if the returned items have not been received by FlightScope. Customer acknowledges and agrees that processing of a refund claim involves the physical return of the Product, the assessment of the returned Product, administrative steps, and banking transactions, which will take some time to complete.

       For valid UK statutory cancellations, refunds will be made without undue delay and no later than 14 days after FlightScope receives the returned goods, or, if earlier, 14 days after the Consumer supplies evidence that the goods have been sent back.