Refund policy

Returns and Refund Policy

Last updated: February 25, 2026

Capitalized terms used but not defined in this document have the meanings given in the Terms and Conditions of Sale.

1. Applicability

   1. This Returns and Refund Policy explains the procedures, conditions, and timelines for returns and refunds where a return or refund is permitted under the Terms and Conditions of Sale. This Policy does not grant independent rights to refunds and must be read together with, and is subject to, the Terms and Conditions of Sale, which govern refund eligibility. In the event of any inconsistency, the Terms and Conditions of Sale shall prevail.

   2. This Refund Policy applies only to Products that have been delivered; cancellations prior to shipment are governed by the Terms and Conditions of Sale.

   3. Products purchased from other authorized distributors and resellers and not from the Site may have different return policies and procedures.

   4. The return policy and related procedures may vary for different countries and regions for legal and practical reasons.

2. Returns

   Customer may return the Product after delivery in accordance with this Return Policy as follows:

   1. To qualify for a refund, Products must be returned within 30 days of delivery. However, Mevo+ Products purchased on a promotional discount on or after September 15, 2025, must be returned within 7 days of delivery.

   2. Sales of software licenses and service subscriptions are non-returnable and non-refundable. This differs from our return policy for physical products.

   3. Before returning the Product, Customer must contact FlightScope Support at customercare@flightscope.com to obtain a return authorization number.

   4. Customers are responsible for return shipping costs. Customers are also responsible for correct documentation and procedures followed for cross-border shipping, if applicable. FlightScope does not accept responsibility for customs delays, additional charges, or administrative complications.

   5. FlightScope will refund the purchase price of the returned Product and, where applicable, any original outbound shipping costs paid on the customer’s behalf for FlightScope-branded products.

   6. Returns of third-party products, including third-party simulator items, are subject to a 3% credit card transaction fee, which will be withheld from the refund amount.

   7. Refunds are processed using the original payment method. No refund will be issued until the returned Product has been received and inspected by FlightScope.

   8. Customer must return the Product in the same condition as on the date of purchase, undamaged and unused, in its original packaging, including all accessories and printed materials.

      If goods are handled beyond what is necessary to establish their nature, characteristics and functioning, the consumer may be liable for diminished value. FlightScope reserves the right to charge a restocking fee of up to 15% or to refuse to refund a Product that has not been returned in this condition.

   9. Should a refund request be denied for a valid reason the Product will be returned to Customer as received at Customer’s cost.

   10. FlightScope will process refund claims without unreasonable delay. Refunds will not be paid if the returned items have not been received by FlightScope. Customer acknowledges and agrees that processing of a refund claim involves the physical return of the Product, the assessment of the returned Product, administrative steps, and banking transactions, which will take some time to complete.