Shipping policy

Last updated: February 25, 2026

Capitalized terms used but not defined in this document have the meanings given in the Terms and Conditions of Sale.

1. Delivery Times

   Please note that the total time taken to deliver an order includes time to process your order and the time to ship it to your chosen address.

   We attempt to ensure that there is sufficient inventory of products at all of our distribution locations at all times. However, there may be stock-outs due to surges in demand, delays from flight schedule changes or restrictions, production delays due to electronic device shortages, or other unforeseen circumstances. If this happens, you will be notified accordingly.

2. Domestic Shipping Rates and Estimates

   1. Free and Paid Shipping

      1. Free Shipping: We offer free standard ground shipping to most destinations within the UK using reputable commercial carriers. Free shipping availability is subject to destination eligibility and logistical constraints. If free shipping is available for your delivery address, this will be clearly indicated during checkout.

      2. Paid Shipping: Destinations in Northern Ireland and certain other remote locations are excluded from free shipping. For delivery addresses that do not qualify for free shipping, shipping charges will be calculated based on your delivery location, selected shipping method, and order contents, and will be displayed at checkout prior to payment. Available shipping options may include standard or expedited services, depending on your location.

      3. Expedited delivery: Certain delivery addresses may allow expedited (faster) delivery. If this is offered, the relevant shipping charges will be calculated based on your delivery location selected shipping method, and order contents, and will be displayed at checkout prior to payment.

3. In Store Pickup

   We do not offer in store pickup for sales on this Site.

4. Local delivery

   Orders placed on this Site are fulfilled from distribution centers located in England.

   We operate separate stores in the US/Canada, South Africa, the EU, Japan, and South Korea. If you are in one of these areas, please visit the relevant regional stores. If you are not in a region or country where we operate a store, please look for an authorized distributor in your country or region. You can contact customercare@flightscope.com for assistance. Purchasing from a local FlightScope store or distributor will ensure the best appropriate pricing, delivery, warranty, and after sales support terms.

5. International delivery

   If no authorized distributor operates in your country, you may place an order through our US Site at flightscope.com. Note that international shipping charges and extended delivery times may apply. Your order is also subject to import duties, taxes, or similar charges (including VAT, GST, or equivalent) which are assessed once the shipment reaches your country. Such charges are not included in the purchase price or shipping fees and remain your responsibility.

   Please note that our standard warranty, return, and other commercial terms may vary or may not apply to international orders placed outside our primary sales regions.

6. Order status tracking

   When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow a reasonable amount of time for the tracking information to become available.

   If you haven’t received your order within 6 days of receiving your confirmation email, please contact us at customercare@flightscope.com with your name and order number, and we will look into it for you.

7. Shipping to physical mailboxes

   Please note that we cannot deliver to physical Mail or Postal Boxes, but only to physical addresses. Please ensure that you specify a correct and valid physical address for delivery.

8. Refunds and returns

   Returns, refunds, and exchanges are governed by our Returns and Refunds Terms, subject to any mandatory consumer rights under applicable law.

9. Delivery Risk, Transit Damage, and Defective Goods

   1. Delivery Risk and Transit Damage

      If you are a Consumer, the risk of loss of or damage to the Products passes to you when you, or a third party designated by you (other than the carrier), acquire physical possession of the Products, in accordance with the UK Consumer Rights Act 2015.

      If you are a Business Customer, the risk of loss of or damage to the Products passes to you upon delivery of the Products to the carrier, unless otherwise expressly agreed in writing.

      Notwithstanding the transfer of risk, if a Product arrives damaged due to shipping or handling during transit, You should notify FlightScope as soon as reasonably possible after delivery by contacting customercare@flightscope.com and providing the order number together with photographic evidence of the condition of the Product and its packaging.

      FlightScope may, at its discretion and as a matter of commercial goodwill, assist You in investigating or resolving transit damage claims with the carrier or courier. Any such assistance is provided without prejudice and does not constitute an admission of legal liability for loss or damage occurring during transit.

      Nothing in this section limits any mandatory consumer rights that may apply under applicable law.

   2. Defective Goods

      If a Product is defective, non-conforming, or fails to perform in accordance with its specifications under normal use, the customer should contact FlightScope Customer Care at customercare@flightscope.com for assistance.

      Defective goods are handled in accordance with the applicable warranty terms, Returns and Refunds Policy, and Terms and Conditions of Sale, as applicable. Shipping-related provisions do not alter or limit FlightScope’s obligations (if any) in respect of defective goods under applicable law or express warranty.

      If you have further questions, please don’t hesitate to contact us at customercare@flightscope.com